Yes, at Lulu Secrets, we strive to ensure you receive the exact product shown in the picture. However, slight variations in color or packaging may occur due to natural ingredients or supplier updates, without affecting product quality.
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Where can I view my sales receipt?
You can view your sales receipt in the confirmation email sent after your purchase. Additionally, if you created an account with Lulu Secrets, you can log in to your dashboard anytime to access your order history and receipts.
How can I return an item?
At Lulu Secrets, we do not accept returns due to the personal and hygienic nature of our products. Please ensure you review all product details before purchasing. However, we’re happy to assist if your item arrives damaged or incorrect.
Will you restock items indicated as “out of stock?”
Yes, we do restock items marked as “out of stock” if they become available in our warehouse. We recommend checking back regularly or contacting us for updates on specific products from Lulu Secrets that you're interested in.
Where can I ship my order?
We ship orders to the address you provide during the checkout process. Please ensure all details are accurate at the time of order confirmation, as Lulu Secrets will deliver your package to the exact shipping address you entered.
INFORMATION ABOUT US